TERMS & CONDITION
CANCELLATION OF TOURS
Notice of cancellations received more than 21 days prior to arrival or commencement of tour are subject to an administrative fee of a minimum of RM 50 per person, plus any other cancellation charges imposed by third party suppliers such as hotels, restaurants or any other services providers.
A 50% cancellation charge will be levied for notification of cancellations made 7-21 days before arrival, plus any other cancellation charges imposed by third party suppliers such as hotels, restaurants or any other services providers.
A 100% cancellation charge will be levied for notification of cancellations made less than 7 days before arrival.
We reserve the right to impose a RM 50 administrative fee for each amendment to a confirmed tour programme and related reservations.
We recommends that you have your own comprehensive travel insurance that covers personal accidents; damage and loss of property; any expenses incurred due to the delay or cancellation of transportation services; and medical expenses. Matahari Tours Sdn Bhd cannot be held responsible or liable for the damage and any loss of personal property during any portion of the trip taken with us.
We reserve the right to raise the price of a tour if there are exceptional cost increases beyond our control. Prices for tours in Malaysia include 6% Goods & Service Tax (GST).
We reserve the right to alter itineraries when deemed necessary or advisable for the convenience of our clients and for the proper completion of the tour.
We reserve the right to cancel or revise parts of the tour due to factors outside of our control. These may include adverse weather conditions, poor or unsafe road conditions or river accessibility. Every effort will be made to provide an alternative should it prove necessary. Any decision from our assigned agent(s) will be final.